Return and Refund Policy

RETURNS - We have a 30-day return policy; you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.  To start a return, you can contact customer service at screenplanter@gmail.com. If your reason for return is accepted (such as damaged or wrong product), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at screenplanter@gmail.com.

DAMAGES / ISSUES - Please inspect your order upon receipt and contact us immediately if the item appears defective, was damaged during shipping, or if you receive the wrong item, so that we may evaluate the issue and make it right.  (This very rarely happens!)  Custom products (such as special orders of personalized sizes) are not eligible for returns. Please get in touch if you have questions or concerns about your specific item by sending an email to screenplanter@gmail.com.  Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS - We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at screenplanter@gmail.com.